Canvas Travel This Privacy Policy explains what information Canvas Travel Club collects, why we collect it, and how it is used, stored and protected when you visit our website or get in touch with us.
1. Who we are
Canvas Travel Club is a personalized travel planning service. This policy applies to canvastravelclub.com and covers how we handle information collected through this website.
2. Information we collect
We collect information you choose to provide to us, as well as limited technical information generated when you use our website.
- Contact details: name and email address.
- Trip details: your destination, travel dates, number of travellers and any other information you choose to provide about your trip.
- Saved packing lists: when you tick items or enter quantities on a packing list, we store those ticks and quantities automatically, along with a unique link so you can return to the list later. The link is the only thing that identifies it, so anyone you share it with can open and change the same list. No name, email or account is attached to it.
- Chat messages: if you use our live chat, we may receive and retain the messages you send, together with any name or email address you provide.
- Technical information: information such as your IP address, approximate location, browser and device information, and how you interact with our website. Some of this information may be collected through cookies and similar technologies.
We do not ask you to provide sensitive personal information. Please avoid including unnecessary sensitive information in contact forms or chat messages.
3. How we use your information
We use the information you share with us only to respond to your enquiry, chat with you, and help plan your trip. We also use limited technical data to understand how visitors use the site and to keep it secure. We do not sell or rent your information to third parties.
4. How we store your information
Information submitted through our contact form is sent to us by email. We do not store contact-form submissions in a database on the Canvas Travel Club website. Once submitted, the information is retained in our email system so that we can respond to and manage your enquiry.
If you use our live chat, your conversation may be stored by our chat provider, Tawk.to, so that we can respond to you and continue the conversation if you return.
Other third-party services may process information when their features are used on our website. These services are described below.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, provide our services, maintain business records and meet legal or accounting requirements. The retention period may vary depending on the type of information and the reason we need to keep it.
5. Cookies and third-party tools
This website uses cookies to remember your preferences, such as your chosen colour theme, and to understand how the site is used through analytics. We use three third-party tools that may set cookies or process data on this site:
- Google Analytics: helps us understand how visitors use the site, such as which pages are viewed and for how long. This only runs after you accept analytics cookies in our cookie banner.
- Tawk.to: powers our live chat widget. It sets cookies to keep your chat session working and, if you message us, stores the conversation (and any name or email you share) so we can reply and follow up.
- Travelpayouts and GetYourGuide: displays travel deals on our site and sets cookies to track clicks on those offers, so that a booking you make can be correctly linked back to us.
You can accept or reject non-essential cookies at any time using our cookie banner. Some website features, such as live chat or travel offers, may continue to function even when analytics cookies are rejected.
6. Your rights
You can ask us at any time what information we hold about you, or ask us to correct or delete it, by getting in touch using the details below. If you are in the EU/EEA or UK, you also have the right under the GDPR to lodge a complaint with your local data protection authority.
7. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any changes will be posted on this page with an updated revision date.
8. Contact us
If you have any questions about this Privacy Policy, please contact us at [email protected].
9. Affiliate links
Some Canvas Travel Club articles and pages may contain affiliate links, including travel offers displayed through Travelpayouts and GetYourGuide. If you click an affiliate link and make a purchase or booking, we may earn a commission at no additional cost to you. We aim to recommend products, services and travel options that we genuinely believe may be useful to our readers. Affiliate relationships do not affect the price you pay or our commitment to providing honest and useful travel information.